Bilingual Customer Experience Specialist (French / English)

Winnipeg

Experience

Regular Full-Time

Overview

<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Verdana; color: #000000; font-weight: 400;">At Neo, we&rsquo;re disrupting the future of finance. What matters most to us is challenging the status quo and providing a better financial future for all Canadians. We&rsquo;re working everyday to reinvent the way Canadians spend, save, and grow their money - all together, in one place. We&rsquo;re creating a seamless digital experience, with the modern day features you&rsquo;ve come to expect. Our products speak for themselves - the Neo card was voted best cash back card in Canada and the Neo Money account was voted best bank account in Canada.</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><br /><span style="font-size: 10pt; font-family: Verdana; color: #000000; font-weight: 400;">Backed by world class investors, we&rsquo;ve raised $299M and are one of a few Canadian tech companies that have reached &lsquo;unicorn&rsquo; status - valued over $1B. Check out the full story </span><a href="https://calgary.ctvnews.ca/neo-financial-becomes-calgary-s-latest-1b-tech-unicorn-1.5889580" target="_blank" rel="noopener"><span style="font-size: 10pt; font-family: Verdana; color: #000000; font-weight: 400;">here</span></a><span style="font-size: 10pt; font-family: Verdana; color: #000000; font-weight: 400;">.</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">&nbsp;</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">Neo Financial is looking for Bilingual French Customer Experience Specialists to join our team in Winnipeg, MB.</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;">&nbsp;</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Verdana; color: #333333;">Bilingual Customer Experience at Neo</span></strong></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Verdana; color: #333333;"><br /></span></strong><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">&ldquo;J&rsquo;ai rejoint Neo Financial depuis juin 2021 en tant que sp&eacute;cialiste bilingue de l'exp&eacute;rience client.&nbsp;</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">Neo Financial m&rsquo;a permis de m'&eacute;panouir professionnellement tout en trouvant un &eacute;quilibre entre mon travail et ma vie personnelle. </span><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;"><br /></span><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">Je termine toujours ma journ&eacute;e avec un enthousiasme pour me r&eacute;veiller le lendemain et retourner au travail.&rdquo;</span><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;"><br /></span><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">-Murhambo Basimike&nbsp;</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;">&nbsp;</span></p><p style="margin: 0px;"><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">As an important gateway to Neo Financial, our Customer Experience Specialists gain exposure to all areas of the business including our products, our partners, and most importantly, our customers. Our Experience team is a group of high performers with a passion for creating and delivering exceptional experience to Neo&rsquo;s growing customer base. This team is filled with resourceful problem solvers. In your first few weeks, you&rsquo;ll be learning about our customers, products and the financial industry.&nbsp; If you&rsquo;re someone who loves a dynamic, fast-paced environment and thrives in change, you&rsquo;ll fit right in with us!</span></p>

    What you'll be doing:

    <ul><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Serving as the frontline for customer support by solving problems and answering questions in a timely, professional, and friendly manner in both French and English</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Changing the way people see customer service. We are genuinely and authentically helpful. No shortcuts. Just great service, every time</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Engaging our customers across a variety of channels including phone and email</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Help customers understand the functionality and services available through their Neo account</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Being the voice for our customers by sharing feedback internally to drive a continuous improvement of our products</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Providing long term solutions and support to our customers by escalating bugs and product issues</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Learning, building and actively maintaining a high level of expertise on Neo&rsquo;s product and processes to best enable you in your role</span></li></ul>

      Who we're looking for:

      <ul style="margin-top: 0; margin-bottom: 0;"><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You have 2+ years experience in a customer-facing role, or in customer service</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You have exceptional written and verbal communication skills in both French and English</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You excel in a team environment, and you relate well to people from all backgrounds</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You are organized, with an acute attention to detail</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You are capable of prioritizing tasks in a dynamic work environment</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You have demonstrated the ability to handle customer issues resourcefully and with completeness</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Experience in Google Suite, MS Office and Web based portal computer skills is an asset</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Experience in financial services or with financial products is an asset</span></li></ul>

        What will help you succeed:

        <ul style="margin-top: 0; margin-bottom: 0;"><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You play an active role in your community and care about those around you. You respect that an individual&rsquo;s differences make them unique</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You are energetic, resourceful, and able to react quickly and professionally in all situations</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You go the extra mile to assist people, offering them the kind of help you would want to receive</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You are financially literate (or have a desire to be), and can simplify complex topics in a way that people can easily understand</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You like identifying trends and issues, and are not afraid to speak up about them</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You have entrepreneurial DNA - you're excited to build a business from the ground up, are comfortable making decisions in the face of ambiguity, and aren't discouraged by the inevitable challenges that will arise along the way</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You take ownership over your work and outcomes</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You&rsquo;re passionate about building world-class products with a world-class team</span></li></ul>

          About applying with us:

          <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Verdana; color: #1d1c1d; font-weight: 400;">At Neo, you&rsquo;ll be working with industry-leading technology that changes the way we live and redefines Canada&rsquo;s financial future.. It&rsquo;s a serious deal, and we&rsquo;re building a high performance, mission-driven, and fast-paced team that strives to make a difference in every Canadian's lives. We value personal growth, autonomy, leadership at all levels, and the ability to learn quickly from mistakes. We&rsquo;re a team: in it together, always. Join a world class team building truly disruptive technology, right here in the Canadian prairies.</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;">&nbsp;</p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Verdana; color: #1d1c1d; font-weight: 400;">Benefits of working at Neo:</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Verdana; color: #333333;">Flexible Compensation</span></strong> <strong><span style="font-size: 10pt; font-family: Verdana; color: #333333;">Scenarios </span></strong><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">- the ability to choose your base salary and equity combination</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Verdana; color: #333333;">Meaningful Equity - </span></strong><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">employees are owners, so when the company succeeds, you do too</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Verdana; color: #333333;">Extended Health Benefits - </span></strong><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">comprehensive health and dental coverage</span> <span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">that starts on day one</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Verdana; color: #333333;">Wellness Benefits - </span></strong><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">complimentary access to Headspace and FitOn Pro subscriptions</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Verdana; color: #333333;">Paid Maternity &amp; Parental Leave - </span></strong><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">company top-up and 100% benefits coverage while you&rsquo;re away</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Verdana; color: #333333;">Modern Office Space - </span></strong><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">our newly renovated headquarters in Calgary and Winnipeg is prime for collaboration and innovation</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Verdana; color: #333333;">Learning Events - </span></strong><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">all-company huddles, product demo days, guest speakers, and more</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;">&nbsp;</p><p style="margin-top: 0pt; margin-bottom: 0pt;">&nbsp;</p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Verdana; color: #1d1c1d; font-weight: 400;">Neo Financial is an equal opportunity employer. We are excited to meet with and hire the top talent out there. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Successful candidates for this position will be required to undergo a security screening, including a criminal records check and may require a credit check.</span></p>