Chargeback Analyst



Regular Full-Time


<p style="margin: 0px;">At Neo, we&rsquo;re disrupting the future of finance. What matters most to us is challenging the status quo and providing a better financial future for all Canadians. We&rsquo;re working everyday to reinvent the way Canadians spend, save, and grow their money - all together, in one place. We&rsquo;re creating a seamless digital experience, with the modern day features you&rsquo;ve come to expect. Our products speak for themselves - the Neo card was voted best cash back card in Canada and the Neo Money account was voted best bank account in Canada.</p><p style="margin-top: 0pt; margin-bottom: 0pt;"><strong>&nbsp;</strong></p><p style="margin: 0px;">Backed by world class investors, we&rsquo;ve raised $299M and are one of a few Canadian tech companies that have reached &lsquo;unicorn&rsquo; status - valued over $1B. Check out the full story <a href="" target="_blank" rel="noopener">here</a>.&nbsp;</p><p style="margin-top: 0pt; margin-bottom: 0pt;">&nbsp;</p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-family: verdana, geneva; font-size: 10pt;"><strong><span style="color: #000000;">Experience&nbsp; @ Neo</span></strong></span></p><p style="margin: 0px;">&nbsp;</p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">Neo&rsquo;s Experience team is a group of high performers with a passion for creating and delivering exceptional experiences to Neo&rsquo;s growing customer base. The team is filled with resourceful problem solvers who have a passion for creating a unique in-class experience at Neo every single day.&nbsp;&nbsp;</span></p><p style="margin: 0px;">&nbsp;</p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-family: verdana, geneva; font-size: 10pt;"><strong><span style="color: #000000;">The Role</span></strong></span></p><p style="margin-top: 0pt; margin-bottom: 0pt;">&nbsp;</p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">Neo is looking for a process-oriented individual with knowledge of chargebacks &amp; the Mastercard chargeback interface in our Calgary headquarters. In this role, you&rsquo;ll work as part of our Centralized Operations Team and act as a liaison between the Financial Crimes Team, our customer support team and Mastercom. You will be part of ensuring that our customers&rsquo; interests are protected and no deadlines are missed. </span></p>

    What you'll be doing:

    <ul><li><span style="font-size: 10pt;">Handle all stages of chargeback requests with Mastercom on behalf of our customers and be familiar with the acceptance environment for any dispute and un-authorized transactions</span></li><li><span style="font-size: 10pt;">Investigate claims made by customers, review documentation provided and request additional documentation if necessary</span></li><li><span style="font-size: 10pt;">When capacity allows, you will also be aiding in other backend processes that are handled by the team</span></li></ul>

      Who we're looking for:

      <ul><li><span style="font-size: 10pt;">1-2 years of relevant experience in Chargebacks dispute resolution</span></li><li><span style="font-size: 10pt;">Excellent organizational and communication skills</span></li><li><span style="font-size: 10pt;">The ability to work independently and meet deadlines</span></li><li><span style="font-size: 10pt;">Team player who works well in a collaborative team environment</span></li><li><span style="font-size: 10pt;">Has an affinity for solving the root cause of a problem</span></li><li><span style="font-size: 10pt;">A high performing individual who puts the customer at the center of everything</span></li></ul>

        What will help you succeed:

        <ul><li><span style="font-size: 10pt;">You are intellectually curious, and enjoy looking for patterns and anomalies amongst data</span></li><li><span style="font-size: 10pt;">You are highly analytical, have strong attention to detail and ability to tackle complex problems</span></li><li><span style="font-size: 10pt;">You have entrepreneurial DNA - you're excited to build a business from the ground up, are comfortable making decisions in the face of ambiguity, and aren't discouraged by the inevitable challenges that will arise along the way</span></li><li><span style="font-size: 10pt;">You take ownership over your work and outcomes</span></li><li><span style="font-size: 10pt;">You're an effective communicator with strong organizational skills</span></li><li><span style="font-size: 10pt;">You&rsquo;re passionate about building world-class products with a world-class team</span></li></ul>

          About applying with us:

          <p style="margin: 0px;"><span style="font-size: 10pt;">At Neo, you&rsquo;ll be working with industry-leading technology that changes the way we live and redefines Canada&rsquo;s financial future. It&rsquo;s a serious deal, and we&rsquo;re building a high performance, mission-driven, and fast-paced team that strives to make a difference in every Canadian's life. We value personal growth, autonomy, leadership at all levels, and the ability to learn quickly from mistakes. We&rsquo;re a team: in it together, always. Join a world class team building truly disruptive technology, right here in the Canadian prairies.</span></p><p style="margin: 0px;">&nbsp;</p><p style="margin: 0px;"><span style="font-size: 10pt;">Benefits of working at Neo:</span></p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Flexible Compensation Scenarios</strong> - the ability to choose your base salary and equity combination</span></p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Meaningful Equity</strong> - employees are owners.When the company succeeds, you do too</span></p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Extended Health Benefits -</strong> comprehensive health and dental coverage that starts on day one</span></p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Wellness Benefits</strong> - complimentary access to Headspace and FitOn Pro subscriptions</span></p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Paid Maternity &amp; Parental Leave</strong> - company top-up and 100% benefits coverage while you&rsquo;re away</span></p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Modern Office Space</strong> - our newly renovated headquarters in Calgary and Winnipeg is prime for collaboration and innovation</span></p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Learning Events -</strong> all-company huddles, product demo days, guest speakers, and more</span></p><p style="margin: 0px;">&nbsp;</p><p style="margin: 0px;">&nbsp;</p><p style="margin: 0px;"><span style="font-size: 10pt;">Neo Financial is an equal opportunity employer. We are excited to meet with and hire the top talent out there. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Successful candidates for this position will be required to undergo a security screening, including a criminal records check and may require a credit check.</span></p><p style="margin: 0px;">&nbsp;</p>