Bilingual Customer Experience Specialist (French / English)

Calgary

Experience

Regular Full-Time

Overview

<div><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">At Neo, we&rsquo;re reimagining everyday financial services from the ground up and shaping the financial future for millions of people in Canada. We&rsquo;re a tech company constantly striving to raise the bar and provide a better banking experience for our community. Are you seeking opportunities to grow and learn, personally and professionally? Are you ready to materialize your passion into a connected purpose? Come join a high-speed startup in a community of high-achieving dreamers and doers. Nous attendons que vous.</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">&nbsp;</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">Neo Financial is looking for a Bilingual French Customer Experience Specialists to join our team in Calgary, AB</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;">&nbsp;</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Verdana; color: #333333;">Bilingual Customer Experience at Neo</span></strong></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Verdana; color: #333333;"><br /></span></strong><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">&ldquo;J&rsquo;ai rejoint Neo Financial depuis juin 2021 en tant que sp&eacute;cialiste bilingue de l'exp&eacute;rience client.&nbsp;</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">Neo Financial m&rsquo;a permis de m'&eacute;panouir professionnellement tout en trouvant un &eacute;quilibre entre mon travail et ma vie personnelle. </span><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;"><br /></span><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">Je termine toujours ma journ&eacute;e avec un enthousiasme pour me r&eacute;veiller le lendemain et retourner au travail.&rdquo;</span><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;"><br /></span><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">-Murhambo Basimike&nbsp;</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;">&nbsp;</span></p><p style="margin: 0px;"><span style="font-size: 10pt; font-family: Verdana; color: #333333; font-weight: 400;">As an important gateway to Neo Financial, our Customer Experience Specialists gain exposure to all areas of the business including our products, our partners, and most importantly, our customers. Our Experience team is a group of high performers with a passion for creating and delivering exceptional experience to Neo&rsquo;s growing customer base. This team is filled with resourceful problem solvers. In your first few weeks, you&rsquo;ll be learning about our customers, products and the financial industry.&nbsp; If you&rsquo;re someone who loves a dynamic, fast-paced environment and thrives in change, you&rsquo;ll fit right in with us!</span><span style="font-size: 10pt; font-family: Arial; color: #333333; font-weight: 400;">&nbsp; </span></p></div><p style="margin: 0px;">&nbsp;</p>

    What you'll be doing:

    <ul><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Serving as the frontline for customer support by solving problems and answering questions in a timely, professional, and friendly manner in both French and English.</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Changing the way people see customer service. We are genuinely and authentically helpful. No shortcuts. Just great service, every time.</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Engaging our customers across a variety of channels including phone and email.</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Help customers understand the functionality and services available through their Neo account.</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Being the voice for our customers by sharing feedback internally to drive a continuous improvement of our products.</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Providing long term solutions and support to our customers by escalating bugs and product issues.</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Learning, building and actively maintaining a high level of expertise on Neo&rsquo;s product and processes to best enable you in your role.</span></li></ul>

      Who we're looking for:

      <ul><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You have 2+ years experience in a customer-facing role, or in customer service.</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You have exceptional written and verbal communication skills in both French and English.</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You excel in a team environment, and you relate well to people from all backgrounds.&nbsp;</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You are organized, with an acute attention to detail.</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You are capable of prioritizing tasks in a dynamic work environment.</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You have demonstrated the ability to handle customer issues resourcefully and with completeness.&nbsp;</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Experience in Google Suite, MS Office and Web based portal computer skills is an asset.</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Experience in financial services or with financial products is an asset.</span></li></ul>

        What will help you succeed:

        <ul><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You play an active role in your community and care about those around you. You respect that an individual&rsquo;s differences make them unique.&nbsp;</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You are energetic, resourceful, and able to react quickly and professionally in all situations.</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You go the extra mile to assist people, offering them the kind of help you would want to receive.</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You are financially literate (or have a desire to be), and can simplify complex topics in a way that people can easily understand.</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You like identifying trends and issues, and are not afraid to speak up about them.</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You have entrepreneurial DNA - you're excited to build a business from the ground up, are comfortable making decisions in the face of ambiguity, and aren't discouraged by the inevitable challenges that will arise along the way.</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You take ownership over your work and outcomes.</span></li><li style="font-size: 11.5pt; font-family: Arial; color: #333333; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">You&rsquo;re passionate about building world-class products with a world-class team.</span></li></ul>

          About applying with us:

          <div><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">At Neo, you&rsquo;ll be working with industry-leading technology that changes the way we live and realize a better financial future. It&rsquo;s a serious deal, but that doesn&rsquo;t mean we don&rsquo;t know a thing or two about having fun. Our entrepreneurial environment gets our adrenaline pumping and beats the regular 9-5 job. We&rsquo;re in it together, always. Gain hands-on experience and be part of the future.</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11.5pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">&nbsp;</span></p><p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: verdana, geneva; color: #333333; font-weight: 400;">Neo Financial is an equal opportunity employer. We are excited to meet with and hire the top talent out there. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Successful candidates for this position will be required to undergo a security screening, including a criminal record check. A credit check may be required. </span></p></div>